Payment terms
What are your payment terms?
To ensure you are totally happy with our products and service we do not require any upfront payment when you place your order. We only issue an invoice once we have received your approval of the printed proof. Payment can be made securely online by debit or credit card, by BACS (cre8for Ltd, sort code: 40-16-59, account number: 30027936) or by cheque. Production will only commence on receipt of payment and printed proof approval.
Do you offer credit accounts?
Credit accounts are available subject to status. If approved payment is due 15 days after delivery of your calendars. We reserve the right to apply late payment charges.
We're a charity, do we need to pay VAT?
Yes charities still have to pay VAT for calendars. Calendars are classified by HMRC as standard rated for VAT at 20%, regardless of your charity status. For further information please visit:
https://www.gov.uk/guidance/zero-rating-books-and-printed-matter-for-vat-notice-70110
https://www.gov.uk/vat-charities/what-qualifies-for-relief
Discounts
Do you offer discounts?
We reward our returning customers with a 10% loyalty discount. We believe in keeping our prices low all year so you will never see us offer seasonal discounts or sales.Please do remember when comparing prices that at createcalendars we include free design service, free printed proof and free UK mainland delivery as standard. If you do find a cheaper price elsewhere try our price review promise.
Loyalty discounts
We say thanks to our loyal customers but applying 10% discount to their orders.
Order process
How do I place an order?
It all begins with a calendar design so tell us about your calendar project by completing our free calendar design request form
How do I send you my files?
Upload your files at www.createcalendars.wetransfer.com
I have already designed my calendar can I send a print ready file?
You can send a print ready high resolution PDF with embedded fonts, 3mm bleed and crop marks to www.createcalendars.wetransfer.com
Can I add my own memorable dates?
Yes you can. We include as standard UK bank and public holidays but should you wish to include other religious or memorable dates please discuss this when we create your initial page design. Depending on the extent of the information you wish to include in the calendar there may be an additional charge for design time but we will discuss this with you before proceeding/a charge is incurred.
Can I choose the colours and fonts used in my calendar design?
Yes you can. When completing the free calendar design request form you can specify your preferred colour scheme and fonts. Some fonts/colours may not be available but we will match as close as possible to your prefferred choice. Our prices are based on standard full colour process printing using Cyan, Magenta, Yellow and Black (CMYK) inks. For spot colour printing using Pantone Matching System (PMS) colours please contact us to discuss your requirements.
Will I receive a proof of my calendar?
Within 1 to 2 working days we will email you a sample page of your calendar design for review. Once approved we will send you the whole calendar by email in the first instance and then once that is approved we will send a printed proof by post.
Will I be charged for corrections / amendments and new proofs?
We will email you a sample page of your calendar design for review before creating the whole calendar. There are often tweaks that need to be made to the design so we allow for three further proofs to get the design just right. Once the design is agreed we will create the rest of the calendar and send that to you by email for review. Once again there are often a few changes to be made so we allow for a further three full calendar PDFs and thereafter we reserve the right to charge for the additional design time (please discuss your exact requirements with us and we will confirm pricing before proceeding). Once the full PDF calendar is approved we will send you a printed proof for final approval before production of the full quantity starts. Should you wish to make changes to the calendar at this stage an additional charge of £25-50 will be incurred depending on your exact requirements.
Image sizes &
resolution
What file formats do you accept?
All file formats accepted. JPEG and TIFF files are preferred for images and EPS files are preferred for logos.
What size/resolution should my images be?
In the printing industry we usually recommend that images should be 300 dots per inch (dpi) at the final printed size. As calendars are intended to be viewed from a distance a lower resolution/dpi could be considered acceptable even if on close inspection it looks blurry. Don’t forget that we send all our customers a free printed proof to ensure they are happy with the quality of all images before we print the full order quantity.
How can I determine what the image resolution/dpi is of my image?
To calculate image resolution, divide pixel width and height by 300. This will give you the maximum size at which you will be able to use the image based on printing it at 300dpi. For example, an image which is 2126 x 1535 pixels will be 7 x 5 inches if printed at 300dpi (divide the pixel measurements number by 300) You may have an image that does not meet the above criteria but you still really want to use within the calendar. As calendars are intended to be viewed from a distance, a lower resolution could be considered acceptable even if on close inspection it looks blurry. Don’t forget that we send all our customers a free printed proof to ensure they are happy with the quality of all images before we print the full order quantity.
Can I supply images as hard copy?
Sorry but we do not except hard copy images. We recommend that you either scan your hard copy images or take a picture of them using the high resolution setting on your digital camera. It is simple to do. To get the best result place the item on a flat surface (floor/wall/desk) ensuring it is well lit with no shadows on or around it. With a digital camera (ideally mounted on a tripod) take a picture of the item ensuring the camera is on its highest resolution setting. Please ensure that you include a 1 inch (minimum) border of plain card/paper/surface around the item.
Can I supply my own print ready PDF?
Yes, please upload your print ready high resolution PDF with embedded fonts, 3mm bleed and crop marks to www.createcalendars.wetransfer.com
Delivery
How long will my calendars take to be delivered?
Standard delivery is approximately 10 to 15 working days from receipt of your printed proof approval and payment (unless you hold an approved credit account). Should you require delivery by a specific date please contact us to discuss your requirements.
Which courier do you use?
Calendars are bulk packed and dispatched via our preferred national courier DPD who provide an estimated 1 hour deliver slot and tracking options.
If I am not happy with the finished calendars can I return them?
We will send you a free printed proof of your calendar to ensure you are happy with the quality of the product before full production begins (excludes wall planners). If when you receive the finished calendars they do not match your approved copy within industry standards or they are damaged or faulty please contact us. We won’t rest until you are 100% satisfied. Please note that whilst every effort is made to match the printed proof some colour variation within industry standards can occur during the main print production.
General
Can you print spot (PMS) colours?
Our prices are based on standard full colour process printing using Cyan, Magenta, Yellow and Black (CMYK) inks. For spot colour printing using Pantone Matching System (PMS) colours please contact us to discuss your requirements.
What printing methods do you use?
Our calendars are printed on high end digital presses or lithographic presses depending on the quantities required. We print in full colour process using Cyan, Magenta, Yellow and Black (CMYK) inks. We do NOT use photocopiers.
Can I choose different finishes e.g. recycled paper or coloured wires?
Our standard paper is silk and is from sustainable managed sources. Recycled, gloss, matt and other specialist papers are available on request at extra charge. Special finishing options include coloured wires, lamination, spot UV varnish, foiling, die cutting. Please contact us with your exact requirements and we will send you a bespoke quotation.
Do you supply postal wallets/envelopes?
Yes. Postal card wallets, paper envelopes, jiffy bags, cellophane bags for individual packing are available at extra charge.
If I am not happy with the finished calendars can I return them?
We send you a free printed proof to ensure they are happy with the quality of the product before full production begins. If when you receive the finished calendars they do not match your approved copy or they are damaged or faulty please contact us. Please note that whilst every effort is made to match the printed proof some colour variation within industry standards can occur during the main print production.